INTEGRATING ACQUISITIONS
THE OPPORTUNITY
A small medical device company was acquired by Covidien who later was acquired by Medtronic. This meant two rebrands in three years, multiple layoffs, and multiple senior leadership and process changes. Additionally, the business was switching to a consultative sales approach. Likewise it was “crossing the chasm” to target early adopters, continuing to launch new products and services, trying to improve the brand’s reputation in the market, globalize, get the procedure covered by insurance, and was facing an uphill battle to change the stigma of lung cancer while uniting disparate internal and external stakeholders.
MY WORK
Negotiated brand standards and trademark rationalization
Managed patient and customer research
Developed and deployed a unified global business narrative across the Americas, EMEA, and APAC regions
Trained cross-functional teams on the new brand and why it matters
Wrote messaging playbook
Ensured global brand compliance
Directed all creative
Launched multiple products
Developed and ran cross-functional editorial board
Created multi-year communication strategy and plan
Guided PR strategy and execution
Helped design user interface for software and graphics for hardware
Co-led global market development strategy
Analyzed communication metrics and adjusted accordingly
Managed multiple creative teams
MY IMPACT
Unified brand architecture and story
Saved $250k on rebranding costs
Attained a 70% higher email campaign click-through rate compared to Division average
Achieved a 52% conversion rate on webinar registrations
Drove a 20% increase in customer contacts
Changed the conversation about lung cancer from shame to hope and set the standard for the industry’s tone
Helped generate first profitable year for the business
Was asked to consult on other Medtronic businesses branding because of the success of ours
Co-led the analysis of brand integrations for all of Medtronic and wrote new guidance, again due to the success of our integration